1.1. Definitions:
- Product refers to goods, services, tickets, coupons, or vouchers offered by the provider at the web interface,
- Ticket refers to a document (or its electronic version) serving as an entrance ticket to an event, containing essential information about the event,
- Coupon refers to a document (or its electronic version) serving as a monetary token for the performance, containing essential information about the financial value of the Coupon, information about the Provider, validity period of the Coupon, unique numeric code, and the method by which the Coupon can be redeemed,
- Voucher refers to a document (or its electronic version) serving as a token for the performance, containing essential information about the Provider's performance being provided, in particular the description of the service ordered or goods purchased, Provider information, validity period of the Voucher, unique numeric code, and the method by which the Voucher can be redeemed,
- Web Interface refers to our company's Web Interface located on the website www.muzeum studene-valky.cz, where the Products are offered by the Provider,
- Purchase Price (or “Price”) refers to the price of goods, tickets, coupons, or vouchers, which is always indicated for the respective Product at the Web Interface,
- Civil Code refers to Act No. 89/2012 Coll., Občanský zákoník, as amended,
- Terms and Conditions refer to these General Terms and Conditions,
- Provider refers to the Československé ozbrojené složky Association, VAT ID: 01520598, which, on its own behalf, offers Products through the Web Interface,
- Contract refers to the contract concluded between you and the Provider, with the purpose being the delivery of a Product, on the basis of which you can conclude a Contract with the Provider for the provision of services or the sales of goods by the Provider;
1.2. Provisions deviating from the Terms and Conditions may be agreed upon in the Purchase Contract. Derogatory provisions agreed upon in the Purchase Contract shall prevail over the provisions of the Terms and Conditions.
1.3. Provisions of the Terms and Conditions form an integral part of the Purchase Contract. The Purchase Contract and the Terms and Conditions shall be compiled in the Czech language. The Purchase Contract shall be concluded in the Czech language.
1.4. The Provider may amend or supplement the text of the Terms and Conditions. This provision shall not affect the rights and obligations established while a previous version of the Terms and Conditions was in effect.
1.5. The buyer agrees with the below-stated Terms and Conditions, including the rights arising from a defective performance, by ticking the appropriate checkbox when ordering goods on the website. The Terms and Conditions can be downloaded in a printable format at the Web Interface and are available for consultation in the Provider's establishment.
2.1. Personal data is secured by the Provider according to modern standards, ensuring maximum possible protection for data processing against unauthorized access or transfer, loss or destruction, and potential misuse.
2.2. Personal data of customers shall be processed in accordance with applicable laws, particularly with the Regulation of the European Parliament and of the Council of 27 April 2016, hereinafter the “GDPR”.
2.3. By concluding the contract, the buyer agrees to the processing and storage of their personal data in the Provider's database after the successful delivery stipulated by the Contract, and until the time when the buyer produces a written disagreement with the processing. The buyer has the right to access their personal data, the right to rectification of their data, as well as other lawful rights pertaining to their data. Personal data can be deleted from the database based on a written request by the customer. Customers’ personal data shall be fully secured against misuse. The Provider shall not transfer personal data to any other individual or entity, except for external carriers to whom the customer data is transferred to the minimum extent necessary for the delivery of goods. Individual
Contracts are archived by the operator upon their conclusion in the electronic form and are accessible only to the Provider of the establishment.
3.1. Tickets once purchased by the customer cannot be returned or exchanged, but they can be used by a person other than the one who purchased the Tickets.
3.2. Coupons once purchased by the customer cannot be returned or exchanged, but they can be redeemed by a person other than the one who purchased the Coupons.
3.3. Vouchers once purchased by the customer cannot be returned or exchanged, but they can be redeemed by a person other than the one who purchased the Vouchers.
3.4. Specific terms and conditions for Product use may be further specified for individual Products in electronic or printed form, and the customer agrees to comply with these terms and conditions by purchasing the Product.
3.5. Products may be delivered in person and electronically.
3.6. Some Products have a validity period stated on related documents. After the expiry of said period, the customer shall lose the right to the provision of services without any claim for a refund of expenses incurred. The Provider's obligation shall expire with the end of the Voucher’s validity period, and the offer cannot be realized. The Provider cannot be held liable for the loss, theft, damage, or destruction of the Voucher.
4.1. An Event refers to a tour, guided tour, theatre performance, or other cultural events held in the premises of the Cold War Museum or any part of it, and for which an entrance fee is charged as specified in the rules below.
4.2. Tickets to such Events can be purchased online at prodej.muzeum-studene-války.cz or in person (offline) from the guide.
4.3. Discounted Tickets can only be purchased in person (offline). Discount rules are specified in the information about the Event on the website muzeum-studene-valky.cz.
4.4. Online ticket sale shall end 5 minutes before the tour starts.
4.5. Offline sale is possible at the tour location, too, if capacity allows.
4.6. Online Sales – Process of Purchase, Ticket Check
Enter the desired number of Tickets in the web form available at prodej.muzeum-studene-valky.cz.
Fill in your name and email address as these are required for Ticket delivery. If the address you entered is incorrect or technical issues occur on user's part, the Československé ozbrojené složky Association cannot be held liable for the failure to deliver such emails.
By clicking the Zaplatit (Pay) button, you will be redirected to the payment gateway, where you can pay the total amount by card (VISA, Mastercard).
Once the payment is made, the option to print the Tickets shall be displayed. If you do not print the Tickets immediately, a link to a printable version will also be sent to your email address. You can print the downloaded Tickets at home or anywhere with printer access. To ease the Ticket check, it is recommended not to reduce the printouts in size.
It is not necessary to print the Ticket; simply present its electronic version on your mobile device.
The Ticket is provided with a unique barcode or QR code, which shall be scanned with a reader device at the Event venue to allow entry.
Entry shall only be permitted based on the first ticket presented and scanned by the reader device. Any subsequent presentation of the same Ticket or its copy will not be considered valid for entry to the Event, regardless of who presents it. The Československé ozbrojené složky Association is not responsible for any issues caused by unauthorized copying of the Ticket.
If Tickets are not paid for by a payment card, your purchase shall be invalid.
In case of technical issues, contact us at coldwarmuseumprague@gmail.com. 4.7. Offline Sales and Ticket Check
When purchasing Tickets in person (offline), you shall receive a Ticket after payment. This Ticket shall be checked by an authorized person at the Event venue to allow entry. Forging Tickets is impermissible and punishable by law.
4.8. Cancellation of Tickets and Events, Inclement Weather for Outdoor Events
Tickets cannot be cancelled or refunded after payment. Tickets can be used by a person other than the purchaser (in compliance with Ticket check rules).
If the Event is cancelled within 30 minutes of its beginning, a refund shall be issued.
The organiser will inform you about the refund date and means within seven days of the Event via the contact emails provided at the time of purchasing Tickets.
4.9. Security
For security reasons, a personal search may be conducted at the entrance to cultural Events. Visitors shall comply with the instructions of organisers and security personnel.
It is forbidden to bring to the venue weapons, knives, scissors, and other items that may be deemed dangerous by the organiser.
The organizer shall not be held liable for damages to personal belongings or injuries.
Persons under 18 are prohibited from consuming alcohol. Intoxicated persons whose behaviour poses a threat to others as well as any other person posing such threat shall be removed from the premises of the museum without a right to refund.
No dogs are allowed in the museum, except for assistance dogs - for persons with disabilities.
During the tour, visitors shall follow the guide’s instructions. No touching exhibits or moving in restricted areas is allowed.
4.10. Taking Photographs and Filming at the Event
It is allowed at a non-professional level. Media accreditation shall be provided by the museum curator.
The organiser reserves the right to photographs, films, video, and TV records of the event. Recorded visitors may be published without further notice or financial compensation. If you do not wish to be photographed or filmed, inform the photographer or cameraman at the Event.
Tours - taking photographs is allowed as per the guide's instructions.
5.1. After creating (sending) an order, the customer shall receive an automatic reply via email confirming successful receipt, further communication methods, and the exact specification of the ordered Product, including Prices.
5.2. The Web Interface contains information about goods, including Prices of individual items. Prices of goods are stated inclusive of all relevant taxes and fees. Prices are valid for long as they are displayed at the Web Interface. The Provider reserves the right to enter into a Purchase Agreement on individually negotiated terms.
6.1. Purchase Price shall be specified next to the offer of a specific Product. The buyer shall choose the payment method during the ordering process.
6.2. Payment Methods available:
• in cash in the Provider's establishment,
• via online payment card; as a part of the ordering process the buyer shall enter Payment details into the Payment gateway displayed at the end of the Payment process.
6.3. Payment by any other method than by payment card shall not be possible for combined purchases.
6.4. For online Payments, the Product shall be delivered electronically to the buyer's email.
6.5. If the Product is not delivered to the buyer, they shall contact the Provider at coldwarmuseumprague@gmail.com to address the issue.
6.6. In case of a cash Payment, the Purchase Price is due upon the collection of the Product. The Product needs to be collected within 30 days of ordering, or the order will be automatically cancelled.
6.7. The Provider is entitled to require full payment before sending the goods to the buyer, especially if there is no additional order confirmation by the buyer. § 2119 (1) of the Civil Code shall not apply.
6.8. Potential discounts and promotions of Products cannot be combined unless expressly stated otherwise.
6.9. The Provider shall issue a tax document regarding Payments based on the Purchase Agreement to the buyer if it is customary in commercial practice or if it is prescribed by generally applicable law. The tax document shall be sent in electronic form to the buyer's email after Payment for the goods.
7.1. Ordered goods shall be delivered:
7.2. If the delivery method is based on the buyer's special request, the buyer bears the risk and any additional costs associated with this delivery method.
7.3. If the Provider is required by the Purchase Contract to deliver the goods to a place designated by the buyer in the order, the buyer shall be obliged to collect the goods upon delivery.
8.1. The buyer acknowledges that for Products such as Tickets, Coupons, and Vouchers, it is not possible to withdraw from the Purchase Agreement due to the potential for misuse in circulation.
8.2. Unless it is a case mentioned in Articles 7.1 and 7.2, where it is not possible to withdraw from the Purchase Agreement, the buyer has the right to withdraw from the Purchase Agreement in accordance with § 1829(1) of the Civil Code within fourteen (14) days from the receipt of the goods. If the Purchase Agreement involves multiple types of goods or delivery of several parts, this period starts from the date of receipt of the last batch of items. The withdrawal from the Purchase Agreement needs to be sent to the provider within the period specified in the previous sentence. The buyer may send the withdrawal from the Purchase Agreement to the Provider’s establishment address or to the provider’s email address.
8.3. In the event of withdrawal from the Purchase Agreement under Article 7.2 of the Terms and Conditions, the Purchase Agreement is cancelled from the outset. The goods must be returned to the Provider within fourteen (14) days from the withdrawal date. If the buyer withdraws from the Purchase Agreement, they shall bear the costs associated with returning the goods to the provider, even if the goods cannot be returned in the usual postal manner due to its nature.
8.4. In the event of withdrawal from the Purchase Agreement under Article 7.2 of the Terms and Conditions, the Provider shall return the funds received from the buyer within fourteen (14) days from the withdrawal by the buyer in the same manner in which the Provider received them from the buyer. The Provider is also entitled to return the performance provided by the buyer already at the return of the goods by the buyer or in another way if the buyer agrees and no additional costs are incurred. If the buyer withdraws from the Purchase Agreement, the Provider shall not be obliged to return the received funds to the buyer before the buyer returns the goods or proves that the goods were sent to the Provider.
8.5. The Provider shall be entitled to unilaterally set off the claim for damages incurred to the goods against the buyer’s claim for a refund of the Purchase Price.
8.6. Until the goods are received by the buyer, the Provider shall be entitled to withdraw from the Purchase Agreement at any time. In such a case, the Provider shall reimburse the Purchase Price to the buyer without undue delay, cashlessly to the account provided by the buyer.
If the package seal is broken, indicating unauthorized tampering with the package, the buyer shall not be obliged to collect the shipment from the carrier.
9.1. The rights and obligations of the contracting parties regarding rights arising from a defective performance are governed by the applicable general binding legal regulations (especially § 1914 to 1925, § 2099 to 2117, and § 2161 to 2174 of the Civil Code).
9.2. The Provider is liable to the buyer for the goods being free of defects upon receipt. In particular, the Provider shall be responsible to the buyer for ensuring that at the time the buyer receives the goods:
the Product has the properties agreed upon by the parties, and in the absence of an Agreement, it has the properties described by the Provider or expected by the buyer considering the nature and based on the advertisement carried out by the Provider the product is suitable for the purpose stated by the Provider or for which goods of this kind are usually used.
9.3. The buyer shall assert rights arising from defective performance with the Provider at the address of the Provider’s establishment, where the complaint can be received considering the range of Products sold, or alternatively at the place of business. The moment the provider received the defective Product from the buyer shall be considered the moment of the making complaint.
10.1. The buyer shall acquire ownership of the Product by paying the full Purchase Price.
10.2. The Provider shall not bound by any codes of conduct towards the buyer within the meaning of § 1826(1)(e) of the Civil Code.
10.3. The Provider shall ensure out-of-court settlement of consumer complaints at coldwarmuseumprague@gmail.com. Information on the settlement of the buyer’s complaint shall be sent by the Provider to the buyer’s email address.
10.4. The Provider is authorized to sales based on a trade license. Trade control is carried out within its mandate by the relevant Trade Licensing Office. Personal data protection supervision is performed by the Czech Office for Personal Data Protection. The Czech Trade Inspection Authority oversees compliance with Act No. 634/1992 Coll., on Consumer Protection, as amended, within defined scope.
10.5. The buyer hereby assumes the risk of changes in circumstances within of meaning of § 1765 (2) of the Civil Code.
11.1. The buyer agrees to receive information related to the Provider’s goods, services, or business at the buyer’s email address and also agrees to receive commercial communications from the Provider at the buyer’s email address.
11.2. The buyer agrees that so-called cookies will be stored on their computer. If it is possible to make a purchase on the website and fulfill the Provider’s obligations under the Purchase Agreement without storing cookies on the buyer’s computer, the buyer may revoke their consent at any time as per the previous sentence.
12.1. If the relationship established by the Purchase Agreement contains an international (foreign) element, the parties agree that the relationship shall be governed by Czech law. This shall be without prejudice to consumer rights arising from generally binding legal regulations. 12.2. Should any provision of the Terms and Conditions be invalid or ineffective, or become such, a provision the meaning of which most closely approximates the invalid provision shall replace it. The invalidity or ineffectiveness of any provision does not affect the validity of the other provisions.
12.3. The Purchase Agreement, including the Terms and Conditions, shall be archived by the Provider in electronic form and shall not be accessible.
12.4. The appendix to the Terms and Conditions includes a sample form for withdrawal from the Purchase Agreement.
12.5. Provider’s contact details: post delivery adress:
Spolek Československé ozbrojené složky, Havlíčkova 411/14, Čelákovice 250 88
12.6. If you are a consumer and a dispute arises between us related to the provision of our services that we are unable to resolve directly, you have the right to contact the Czech Trade Inspection Authority (address: Česká obchodní inspekce, Ústřední inspektorát - oddělení ADR, Štěpánská 15, 120 00 Praha 2; web interface: www.coi.cz, www.adr.coi.cz; email contact: adr@coi.cz; telephone: +420 296 366 360) or Czech Consumer Association (address: Sdružení českých spotřebitelů, z. ú. Tř. Karla IV. 430, 500 02 Hradec Králové, web interface: www.konzument.cz, email contact: spotrebitel@regio.cz, telephone: +420 495 215 266) for out-of-court resolution of consumer disputes. You may exercise this right no later than 1 year from the date you first asserted the right related to this consumer dispute with us.
To file a complaint regarding goods or services purchased from us and to find an alternative dispute resolution entity, you can also use the online platform established by the European Commission at http://ec.europa.eu/consumers/odr/.
Done in ………………… on …………………
Československé ozbrojené složky Association
Registered office: 411/14 Havlíčkova
VAT Registration No: 01520598
registered in the commercial register with reference number L 25513, kept at the Municipal Court in Prague
Contact email: coldwarmuseumprague@gmail.com
I hereby declare my withdrawal from the purchase contract for the following goods, order number:
Order date: .....................................................
Date of receipt: .....................................................
Consumer’s first name and surname: .....................................................
Consumer’s address: .....................................................
Account number for refund: .....................................................
___________________________
Place and date
____________________________
Signature of the consumer
(if this form is sent in paper form)
